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IT Services Technician in Camp Hill, PA , at Gannett Fleming

Date Posted: 7/19/2018

Job Snapshot

What You Will Do

Company Overview

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.

Excellence Delivered As Promised. It’s more than a slogan. It’s our standard. It’s the expectation we place upon ourselves as individuals and as a company. It represents our commitment to our valued clients, industry partners, and employees. It’s our earnest pledge to do what we say. It’s the core of who we are as a firm and the foundation upon which all of our relationships and projects are built.

What You Will Do

Our Camp Hill, PA office is looking for an IT Services Technician. Come join our team!

Responsibilities:

  • Responsible for service and support of operations to meet corporate service levels within established guidelines. 
  • Conform to Gannett Fleming, Inc. ISO based standards of IT Service Management.
  • Participate in desktop support projects
  • Application installation, configuration and support
  • Configuration and maintenance of software, hardware and licenses
  • System administration (front end) for desktop and certain server applications.
  • Support area will consist of Camp Hill, PA and local Regional Offices as needed

Qualifications

Technical Requirements:

  • Expertise with Windows 7/8/10 operating systems – proficient at installing, configuring and troubleshooting/solving Windows 7/8/10 OS issues.
  • Previous configuration and implementation expertise with the Microsoft Office 2013/2016 suite of products including Microsoft Outlook
  • Solid understanding of PCs, printers, multifunction devices, hardware maintenance and repair.
  • Identification, research, resolution of technical problems and support provided to end-users on a variety of technical application, system and OS issues.
  • Prior experience using a help desk ticketing system. 
  • Ability to document, track and monitor a problem/issue to a timely resolution.
  • Experience supporting networking devices including CISCO VPN and remote access
  • Expertise of smartphone and tablet devices including, but not limited to iPhones, iPads and Android-based devices

Other Requirements:

  • 3+ years working in a similar capacity in a small to medium team of IT Service Desk / Help Desk professionals. 
  • Self-motivated problem solver, intelligent, ambitious, team oriented player. 
  • Candidates must have excellent organization skillsinterpersonal skills, diagnostic and problem-solving abilities as well as strong written and verbal communication skills
  • Candidate must be energetic and able to clearly communicate ideas
  • Willing to be “on-call” when neighboring Computer Support Specialists are unavailable.
  • Local to “Home” office of Harrisburg, PA.
  • Ability to lift 50 pounds, or more.
  • Overnight travel to supported offices required, additional travel to other Gannett Fleming offices may be required.
  • Valid drivers license

  • Experience with the CAD Design Software (AutoCAD, MicroStation) preferable, but not required
  • Experience with VoIP and voice mail support a plus

Life at Gannett Fleming

For more than 100 years, we’ve been a leader in global infrastructure solutions with a focus on planning, design, technology, and construction management services for a diverse array of markets and disciplines. Across more than 60 offices, 2,000+ highly qualified professionals are united in an unyielding commitment to deliver excellence to every client and every project, every day.

Gannett Fleming is an Equal Opportunity Affirmative Action Employer, including veterans and disability status. Gannett Fleming Inc. will not sponsor an employment visa (e.g., H-1B visa), including any visa renewal during employment, for any candidate for this position. No relocation assistance will be provided for this position. Local residents will be given preference.

NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.

Location: Camp Hill, PA
Working Hours: 8 AM – 5 PM
Employment Status: Full-Time
Internal Requisition ID: 5165

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